Posts

When we first heard of function calling (MCP), we at the Customer Ops Team thought we’d finally found the silver bullet for customer care! MCP (Model Context Protocol) promised a dream: giving our Slack chatbot (beloved Finny) the power to autonomously call any API, figure out exactly which endpoints to use, and seamlessly answer complex customer questions. FINN is a car subscription service that simplifies car ownership for B2C and B2B customers....

At FINN, we believe innovation doesn’t come from perfect plans. It comes from doing. Our hackathons give us the space to move fast, test bold ideas, challenge the status quo, and learn quickly. Of course, they are also fun (yes, there is pizza), but above all, they are structured experiments in speed, ownership, and creativity. Whether it’s exploring emerging technologies, improving internal workflows, or rethinking customer experiences, hackathons drive real momentum across FINN and lead to tangible outcomes for our teams and customers....

Hi, I am Henriette, Chief of Staff to the CTO at FINN. FINN offers a flexible car subscription service that simplifies car ownership, providing customers with a fully digital, all-inclusive experience where everything but fuel is covered. This service saves time, reduces costs, and eliminates the hassle of maintenance and hidden fees, making driving as easy as shopping online. In this article, I’ll share my journey of transitioning from a People-focused role to my current position as Chief of Staff to the CTO....

Hey there! I’m Lena, a People Manager at FINN, a car subscription start-up based in Munich. As someone deeply invested in People and Culture, I want to share our experience with Officevibe, a tool we’ve been using for several years to gauge our employees’ engagement at work. In this blog, I’ll talk about why we find Officevibe so valuable, how it benefits our employees, and how it can be a game-changer for you as an employee, manager, or HR professional....

Do companies, especially start-ups, evolve over time? What happens when, once a local company, you want to go BIG in the international market? Depending on your company’s profile, a great many things come with growth. But at the same time, the same company undergoes lots of changes in the product, people, and financial processes. Hi! I’m Andrei, an Engineering Manager at FINN, and today I’d like to focus on a challenging tech topic: migrating to a whole new international domain—usually to ....

Diversity, equity, and inclusion (DE&I) are goals that companies strive toward in order to better support their employees and create healthy environments. By embodying these values, companies can find and retain top talent, respond to the needs of a broader customer base, and remain resilient in the face of change. We sat down with Barbara Schmoll, Vice President AutoBanks and FINN as a Service at FINN. As part of the Women at FINN squad and the Women’s Mentoring Program, she has extensive experience in the topic....

In today’s economic environment, effective SaaS (Software as a Service) management can be a game-changer. In a series of LinkedIn posts, Andi, our CTO, dove into our SaaS management strategies. Let’s take a closer look at these strategies, from welcoming new tools with open arms to mastering the art of negotiation. Roll Out a Welcome Mat At FINN, innovation and autonomy go hand in hand. We believe in giving teams the freedom to choose the tools that best suit their needs....

Documentation can oftentimes come as an afterthought. At FINN, technical writing is set up as docs-as-code approach to be closely aligned with new developments in the Tech teams. But how can you elevate documentation further and ensure that the audiences’ needs are served? How do you align priorities and document the most impactful things? We are trying to get answers to these questions and more by sitting down with Kosara Golemshinska, Technical Writer at FINN, who started her tech writing career at FINN and is continuously shaping user-centric documentation....

Welcome to your monthly round-up in the world of documentation from the Tech Writing team at FINN! Recommended reads The best things we read last month 🤩 Expectation management for API products - setting yourself up for (developer) success Szabina Oláh explores the four types of expectations relevant for APIs and offers tips on how to understand and meet them. What the “Cobra Effect” Says About API Metrics Matthew Reinbold offers practical advice on avoiding proxy failures when selecting metrics to measure the business impact of your APIs....

Introduction In this post, I’m going to show you how we monitor our Make instance at FINN as a Make Enterprise customer. I’ll run you through why we monitor our instance, how the technical setup works, and how Datadog helps us to stay on top of problematic Make scenarios. Background At FINN, we use Make extensively to help us automate business processes. We are one of Make’s biggest customers, with about 3,500 active scenarios, running for a total of about 20,000 minutes (or 13....